ChamberLivePRO is a revolutionary service division of Broider Consulting Group (BCG).  As a company, BCG is focused on developing and providing innovative solutions that save Chambers and their members time and money, while driving revenue opportunities.

After conducting extensive market research in 2008, BCG uncovered some hard-hitting trends within the Chamber Industry, including the effects of social networking initiatives on Chambers and new breed of online consumer behavior that's contributing to membership retention issues.  The study's results were clear - a new, affordable service platform was needed to enhance Chamber's ability to service their communities.  After years of proving itself across many industries, a Live Chat platform was the perfect answer, but adding a full Live Chat division seemed to be a cost-prohibitive option form many Chambers.   From this, ChamberLivePRO was introduced by BCG in 2009 to enhance Chambers of Commerce  ability to provide superior service to their local communities and add significant value to their membership. Our Model is simple.  We do the work, you take the credit :-)

Our ChamberLivePRO Professional Live Chat Team is dedicated to growing businesses and supporting communities. More than 95% our staff have direct experience in working with chambers of commerce, business associations and member-based organizations. They have hands-on expertise and real world experience in member services, event management, marketing, government affairs, communications, IT and executive operations. Our team is 110% dedicated to making sure that every one of your hard-earned website visits count and will do whatever is necessary to help your Chamber provide 5-star service to your website visitors.  In fact, our ChamberLivePRO solution have generated some fantastic buzz for our Chamber clients, causing them to be featured in several local and regional News outlets and Chamber Industry publications.

Our Roots.

ChamberLivePRO exists because of lessons learned by BCG Founder, Rick Broider as online hosted application pioneer. Broider entered the Chamber market in 2001 when he originated a cutting-edge hosted customer relationship management (CRM) solution on a revolutionary platform for Chambers, still in use by hundreds of Chambers across the country.

 With almost 20 years of broad IT experience, Broider’s cutting edge thinking, visionary networking and passion for operational excellence has led to major advances in Hosted Application Technology as well as many client's successes.

Our Agents

We deliver legendary customer support to all of your website's visitors, including your Members, Prospects, Tourists, Economic Development researchers and more!
At ChamberLivePRO we have a different idea about what customer support means. Our Live Chat Agents are thoroughly screened and tested during their recruitment and receive 120 HOURS OF TRAINING across many disciplines before they answer their first chat.
Your visitors will get EXPERT ADVICE from people who know how to put your Web to work for your business.

• Full time dedicated staff
• 120 hours of initial training
• 115 hours of coaching and refresher training each year
• In 2009, 70% of calls were answered in less than 14 seconds!
• 100% of our staff are, or have been, small business owners or Chamber of Commerce Professionals
• A culture of caring and respect... your online business is our business